GET IN TOUCH!

HELLO GORGEOUS, HOW CAN WE HELP?

COMPLETE AND SUBMIT THE BOXES TO THE RIGHT AND WE'LL BE IN TOUCH IN TWO TICKS.

CAN'T WAIT? YOU CAN ALSO REACH US USING THE BELOW CONTACT DETAILS.

PHONE: +1.847.899.1840

EMAIL: HELLO@JENHANSEN.COM

PLEASE NOTE THAT JENHANSEN.COM RESPONDS TO ALL INQUIRIES SUBMITTED THROUGH OUR CONTACT FORM DURING NORMAL BUSINESS HOURS: MONDAY - FRIDAY, 10 AM - 5 PM CT.

XO TEAM JEN HANSEN

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305 Sundown Court
Wauconda, Illinois 60084

+1-847-899-1840

FINE. DIAMOND. PEPPINA ORIGINALS. JH.

FOUR JEWELRY LINES; ONE PURPOSE - TO END HUMAN TRAFFICKING

#LOVEGIVINGFREEDOM

SHIPPING, EXCHANGE, & REPAIRS

SHIPPING, EXCHANGE & REPAIRS

SHIPPING POLICY

JEN HANSEN ships to the United States via UPS Ground at a flat rate of $12.95. The shipping cost automatically includes insurance. The shipping cost will be added to your order total upon checkout.

Orders shipping UPS Ground can take up to five business days to arrive within the continental US, except in the holiday period (November and December), when delivery can take up to seven business days. Please allow an additional two business days for order processing in our studio.

Please contact JEN HANSEN customer service – +1 847 899 1840 or hello at jenhansen dot com – to purchase and ship internationally via USPS, or for expedited shipping requests. Please include your name, telephone number, and a link to the item you would like to purchase from our website and we will respond with a shipping quote and timeline.

EXCHANGE POLICY

We accept items purchased on jenhansen.com for exchange within 10 days of purchase as long as items are unused, in the original undamaged condition, with original tags and packaging. We do not refund or credit back purchases.

We do not accept exchanges on any customized or sale items.

The customer is responsible for all return shipping costs.

To exchange an item please email hello@jenhansen.com to request authorization. We will respond with the shipping address and an authorization number which you should clearly write on the outside of the package you return to us. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post.

JEN HANSEN is not responsible for items damaged or lost in transit. Please consider buying shipping insurance for your returned item.

If you purchased JEN HANSEN through one of our retail partners, please contact the retailer directly concerning your return.

REPAIR POLICY

Having an issue with your JEN HANSEN piece purchased through jenhansen.com?

Email us at hello@jenhansen.com with a photo of the piece, as well as your name, telephone number, and a brief description of the problem.

We will respond with a repair quote within two weeks. If your jenhansen.com purchase is less than six months old, and has not been damaged by your misuse, then there will be no charge for the repair. If your jenhansen.com purchase is older than six months, you will be charged $25 for the repair. Additional costs may apply on items that require extensive work to be determined upon receiving your piece in our studio. All repairs are subject to shipping charges.

JEN HANSEN is focused on the quality of the gemstones in each of our one of kind pieces. We choose each one especially for its unique characteristics. As each is irreplaceable, the gemstones in these one of a kind JEN HANSEN pieces are not repairable if damaged. If you need to replace a damaged gemstone for a fee please contact us. We may be able to locate a similar piece and in this case we will notify you and offer you the option of purchasing it as a replacement stone for your piece.

If you purchased JEN HANSEN through one of our retail partners, please contact the retailer directly concerning your repair.